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Have a question, want a demo, need a Data Processing Addendum, or found a security issue? Send us a note. We read every message and reply from a Nexus Ledger address.

We reply within 1–2 business days

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  • Sales / pricing

    Choose "Sales" in the form. Include your firm or team size and the markets you operate in.

  • Security questionnaires

    Choose "Security". We respond within 2 business days with a completed pack and an offer of a 30-minute walkthrough call.

  • Data Processing Addendum

    Choose "Privacy". We send the current DPA in DOCX and PDF; pre-signed by us, ready for your counter-signature.

  • Vulnerability disclosure

    Choose "Security" and start the message with "Vulnerability disclosure". We acknowledge within 24 hours and never pursue legal action against good-faith researchers.

  • Press

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Response targets

  • Production-impacting issues

    Paid customers, business hours Sun–Thu, 09:00–18:00 Asia/Riyadh.

    24 h
  • General enquiries

    Pilot and paid: up to 3 business days.

    3 days
  • Security disclosures

    Acknowledgement within 24 hours, triage report within 5 business days.

    24 h
Contact · Nexus Ledger · Nexus Ledger